Privacy policy

This Privacy Policy explains how Eden (“we”, “us” and “our”) collects, uses, shares and protects your personal information when you visit or make a purchase from edenhomegifts.com, contact us or otherwise interact with our online shop.

Eden is an independent gift shop operated by a sole trader and is responsible for deciding how the personal information described in this policy is used.

Information we collect

Depending on how you use our website and services, we may collect:

• Contact information, including your name, email address, telephone number, billing address and delivery address.
• Order information, including the products you order, order value, order history, delivery information and return or refund details.
• Payment-related information. Full payment card details are processed securely by the payment provider selected at checkout. Eden may receive limited transaction information, such as payment status, payment method type and partial payment details, but does not receive or store your full card number.
• Communications, including emails, messages, complaints, enquiries and other information you provide when contacting us.
• Technical and usage information, including your IP address, browser type, device information, website activity and cookie preferences.
• Marketing preferences, where you choose to receive promotional communications from us.

Information needed to place an order

Certain personal information is required so that we can accept payment, process your order, deliver your products and provide customer service.

If you do not provide the information requested during checkout, we may be unable to process or complete your order.

How we use your information

We may use your personal information to:

• Process, prepare and deliver your orders
• Take payment and issue refunds where applicable
• Send order confirmations and delivery updates
• Respond to enquiries, requests and complaints
• Handle returns, refunds, cancellations and replacements
• Operate, maintain and improve our website
• Protect our customers, website and business against fraud or misuse
• Keep records required for accounting, tax and legal purposes
• Establish, exercise or defend legal rights

Marketing communications

If you choose to receive marketing communications from us, we may use your contact details for that purpose where permitted by law.

You can unsubscribe at any time by using the unsubscribe link included in the message or by contacting support@edenhomegifts.com .

Unsubscribing from marketing will not prevent us from sending essential messages about an order you have placed.

Legal bases for using your information

Under UK data protection law, we rely on one or more of the following legal bases:

• Performance of a contract: to process payment, prepare and deliver your order and handle returns, cancellations or refunds.
• Legal obligation: to keep records and comply with applicable tax, accounting, consumer-protection and other legal requirements.
• Legitimate interests: to operate and secure our website, prevent fraud, provide customer service and improve our services, where those interests are not overridden by your rights.
• Consent: where consent is required, including for certain cookies or marketing communications. You may withdraw consent at any time.

How we share your information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Shopify, which provides the ecommerce platform used to operate our online shop and process orders.
• Payment providers, to authorise and process transactions, refunds and payment-security checks.
• Delivery and logistics providers, to deliver orders to the address supplied at checkout.
• Website and technical service providers, where needed to host, maintain, secure or improve our website.
• Professional advisers, such as accountants, legal advisers or insurers where reasonably necessary.
• Government bodies, regulators, courts or law-enforcement authorities, where disclosure is required or permitted by law.

We share personal information only where reasonably necessary for service providers to perform their services, process transactions, deliver orders, prevent fraud, comply with applicable law or protect legal rights.

Their handling of personal information may also be governed by applicable data-protection obligations and their own privacy terms.

International transfers

Some service providers may process or make personal information accessible outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, the relevant provider or transfer arrangement may rely on an adequacy regulation, approved contractual protections or another lawful transfer mechanism.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

• Order and transaction records are retained for as long as required for legitimate business, tax, accounting and legal purposes.
• Customer-service communications are retained for as long as reasonably necessary to resolve the enquiry, complaint, return or dispute.
• Marketing preferences may be retained until you unsubscribe, withdraw your consent or the information is no longer required.

When personal information is no longer required, we take reasonable steps to delete or anonymise it securely.

Your data-protection rights

Depending on the circumstances and the legal basis used, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict the use of your information in certain circumstances
• Object to certain uses of your information
• Request a portable copy of certain information you provided to us
• Withdraw consent where our use of information is based on consent

To exercise a right, contact support@edenhomegifts.com . We may ask for information reasonably necessary to verify your identity before responding.

We will respond within the timeframe required by applicable law. Some rights are subject to legal conditions and exemptions.

Cookies and similar technologies

Our website uses cookies and similar technologies to operate essential website functions, remember preferences, understand website use and support permitted marketing activities.

Further information about the categories of cookies used and the controls available to you can be found in our Cookie Policy.

Children’s personal information

Our website and online shop are intended for customers who are able to enter into a purchase transaction.

We do not knowingly collect personal information directly from children for marketing purposes.

Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

However, no website, storage system or method of internet transmission can be guaranteed to be completely secure.

Changes to this policy

We may update this Privacy Policy when our services, website practices or legal obligations change.

The revised version will be published on this page with an updated “Last updated” date.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner’s Office, the UK supervisory authority for data protection.

Contact us