Shipping policy

This policy explains how Eden processes, prepares, dispatches and delivers online orders placed through edenhomegifts.com.

Where we deliver

Eden currently delivers to eligible addresses within the United Kingdom only. We do not offer international shipping.

Delivery availability is confirmed during checkout after you enter your UK delivery address.

Shipping cost

Standard UK shipping is free on every eligible order accepted at checkout. There is no minimum order value required.

Any delivery option and applicable charge will be displayed before you complete your order.

Estimated delivery time

Orders are normally processed and delivered within 3–6 business days from the date the order is placed.

This total estimate includes:

• Order processing
• Product preparation and packing
• Dispatch
• Delivery to the address entered at checkout

Business days are Monday to Friday and exclude UK public holidays.

Delivery times are estimates and not guaranteed arrival dates. Eden does not promise same-day dispatch or delivery on a specific date.

Possible delivery delays

An order may occasionally take longer than estimated because of circumstances such as:

• Carrier or transport delays
• Severe weather or local disruption
• UK public holidays
• Incomplete or incorrect delivery information
• Circumstances outside Eden’s reasonable control

If we become aware of a significant delay affecting your order, we will try to contact you using the details provided at checkout.

If your order has not arrived within the estimated timeframe, please email support@edenhomegifts.com with your order number so that we can investigate.

Order tracking

Tracking information will be provided when available.

Where tracking is supplied, please allow time after dispatch for the delivery provider’s tracking system to update.

Your delivery address

You are responsible for entering a complete and accurate delivery address during checkout.

If you notice an address error after placing your order, please contact support@edenhomegifts.com as soon as possible.

We will try to correct the address before dispatch, but an address change cannot be guaranteed once the order has entered processing or has been passed to the delivery provider.

Missing or undelivered orders

If tracking shows that your parcel has been delivered but you cannot locate it, please check any nominated safe place and ask members of your household or nearby neighbours.

If the parcel still cannot be found, contact us with your order number so that we can review the delivery information and help investigate the issue.

Contact us